UPRAVLJANJE KVALITETOM U TURIZMU
Semester: 4
ECTS: 7
Status: Obavezan
Lessons: 3+2+0
Double: Ne
ECTS catalogue
Learning outcomes:
Learning outcomes:
Identify concepts of quality management and improvement. Develop an understanding of the role of technology, managers, employees, and customers in developing a quality-based workplace. Develop abilities to apply tools and techniques of Total Quality Improvement
Teaching staff
| Name | Lectures | Exercises | Laboratory |
|---|---|---|---|
| JOVANA JANINOVIĆ | 2x2 36B+31S+47P | ||
| SANJA PEKOVIĆ | 3x1 36B+31S+47P |
