Once the student completes the exam, will be able to: 1. collect information about the performance of the process in the initial real conditions, 2. analyzes the initial state in terms of efficiency and effectiveness of processes in real conditions, 3. planning application and selects the suitable method for improving the performance of business processes, 4. propose solutions to improve the performance of business processes, The fifth analyzes the results of the application of the chosen model for improving the performance of business processes.